Job Details

An established and highly regarded mid-tier accounting firm is seeking a proactive and organised Senior Administrator to join its Melbourne team.

This is an exciting opportunity for an experienced administration professional to take a lead role in the firm's administration function, oversee day-to-day office operations, support and mentor administration team members, and drive continuous improvements across internal processes.

Working closely with senior management, Directors and key stakeholders, you will play an integral role in creating a welcoming client experience and maintaining an efficient, professional and positive workplace.

The Opportunity

This is a varied, hands-on position where no two days will look the same.

Your responsibilities will include

• Overseeing the day-to-day administration and smooth operation of the Melbourne office.
• Providing guidance, coaching and performance feedback to administration team members.
• Ensuring reception and client-facing services deliver a professional and welcoming experience.
• Coordinating staff onboarding, inductions and offboarding processes.
• Developing and maintaining administration procedures, manuals and KPIs to improve efficiency and service delivery.
• Managing office facilities, equipment, building maintenance and general office requirements.
• Supporting Directors, Managers and internal teams with a range of administrative tasks.
• Completing company, title and PPSR searches, along with basic ASIC company changes.
• Preparing organisational structures and coordinating client documentation for signing platforms.
• Supporting AML/KYC compliance processes and maintaining accurate client records.
• Managing administrative inboxes, document management, scanning and filing.

About You

You are a confident and approachable administration professional who takes pride in being organised, proactive and solutions-focused. You enjoy supporting others, building strong relationships and taking ownership of the finer details.

To be successful, you will bring

• Previous experience in a senior administration, office coordination or team leadership role, ideally in public practice accounting.
• Demonstrated ability to support, guide and mentor administration team members.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• High-level Microsoft Office skills, including Word, Outlook and Excel.
• Ideally, exposure to BGL CAS 360 and ASIC administration.
• Strong attention to detail and the ability to handle confidential information with discretion.
• A proactive mindset, sound judgement and a genuine commitment to exceptional client service.
• The confidence to identify opportunities for process improvement and implement effective solutions.

What's on Offer?

Join a reputable and supportive professional services environment that genuinely invests in its people.

Benefits include

• Annual remuneration reviews and career development conversations.
• Ongoing training, learning and professional development.
• An open-door management team and supportive feedback culture.
• A strong focus on work-life balance.
• Active social club and regular team events.
• Employee Assistance Program and wellbeing initiatives.
• Monthly massages, fresh fruit, coffee and annual flu vaccinations.
• Attractive employee referral bonuses.
• Certified as a Great Place to Work.

Please note

Candidates must have previous experience working within a public practice accounting firm. This is an essential requirement for the role.